Borrowers

Borrowers and authorized representatives will have the ability to view loan balances, payment histories, billing information and more.
New User? If you are a Borrower and would like to view your loan information online:
Already Registered? If you currently have an account on Key2CRE and would like to access additional loans, login to your account and click your name at the top of the page to access your User Profile, and then click the "Request Access" button to submit your access request.

If you would like to register additional users, click the Register Here link and input the Additional Users. Upon approval, they will be sent the Activation Link to complete their account setup.
If you have questions about registering for an account, access our online help, or contact Support at cre_web@keybank.com. For specific loan information contact your Account Manager at 888-979-1200.

Investors

If you are a 3rd Party Investor, CMBS Bond Holder, Special Servicer or Rating Agency, our system will provide details concerning your portfolio. With just a click, you can see portfolio stratifications, CREFC reports, tenant exposure and more. Then, drill-down to the loan level and property level details for further analysis.
New User? If you are an Investor and would like to view your portfolio information online, you must register to use the site.
Already Registered? If you currently have an account on Key2CRE and would like to access additional deals, please reach out to cre_web@keybank.com and provide the deal name(s), your affiliation with the deal(s) (current investor, potential investor, DCH, Special Servicer, etc.), and CUSIP (if you are a current investor), and the Confidentiality Agreement if you have not yet provided one in the past.
If you have questions about registering for an account, access our online help, or contact Support at cre_web@keybank.com. For specific portfolio information contact your Investor Analyst at 888-979-1200.

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